Returns Policy:

1. Return Eligibility: 

• Items must be unused and in their original condition. 
• The return must be initiated within 14 days of the delivery date. 

2. How to Initiate a Return: 

• Contact our customer service team via [contact form/email] to request a return. 
• Provide your order number and details about the items you wish to return. 

3. Return Authorization: 

• Once your return request is approved, we will provide you with a return authorization and instructions on where to send the items. 

4. Return Shipping: 

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part. 

5. Refund Process: 

• Upon receiving the returned items, we will inspect them and process a refund to your original payment method. 

6. Exchanges: 

• We currently do not offer exchanges. If you need a different item, please return the unwanted item and place a new order. 

7. Damaged or Defective Items: 

• In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. 

8.Refund Timeframe: 

• Refunds will be processed within 10-14 business days after receiving the returned items. 

9. Non-Returnable Items: 

• Certain items, such as STL files, are non-returnable for hygiene or safety reasons. 

10. Contact Us: 

• If you have any questions about our returns policy, feel free to reach out to our customer service team at info@solid-prints.co.uk. 

Thank you for shopping with us!